OUR APPROACH
Our Approach
Our vision is to help organisations create business value & delight their staff and customers alike by re-imagining the user experience, through innovative digital solutions

Our unique approach is a combination of the best tools and methods from fields as diverse as Ethnographic Research, Psychology, Behavioural Economics, Design Thinking, User Centered Design and Digital Transformation.

We deliver exceptional outcomes for our clients by selecting the appropriate tools and methods, to ensure we are solving the right problems for them, in the most strategic way.

OUR PRINCIPLES

Data driven

We believe that any design decision need to be informed by data, which is why we believe that research and user testing are critical components in the design process.

User-centricity

Our methodology is anchored in ISO 13407 – the international standard for human-centered design processes. We strive to identify the various users (both staff and customers) and understand their needs, goals and beliefs, in order to ensure we are meeting their needs and exceeding their expectations with our solutions. When your focus is on the user, success follows.

Solve the right problems

We don’t simply take a brief and execute it – we strive to understand the root causes of issues and challenge the status quo, to ensure we are actually solving the correct problems with our designs.

Measure success

We believe that you can only know if you are successful with a design if you measure it. Whether your metric of choice is Analytics, Net Promoter Score (NPS), Customer Satisfaction or Customer Effort Score (CES) – we aim to quantify the impact of our design.

OUR SERVICES

RESEARCH

We create a rock-solid foundation for our work by conducting various forms of user research. Our insights are driven from ethnographic studies, user interviews, competitor benchmarking and heuristic reviews.

STRATEGY

With our strategy consulting offering, we create a tangible picture of your future vision, and map out a roadmap for successfully navigating from your current state to the future vision.

INNOVATION

Through processes like service design, product design, customer journey mapping and ideation, we identify many opportunities for improving the user experience. We design end-to-end improvements that typically include digital solutions.

DESIGN

We design world class user experiences (UX) for websites, mobile apps and internal systems by following an iterative user centered design process that includes low-fidelity and high-fidelity wireframes, prototypes and user interface design (UI). 

OUR WORK

Recent projects and case studies showcasing our Strategic approach.