STRATEGY
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Strategy
Helping our clients to define the right vision and building a roadmap for business success
OUR CUSTOMER CENTRIC STRATEGY OFFERING
SERVICE DESIGN
We assist our clients to understand how their customers perceive them, and facilitate collaborative problem-solving opportunities, by using Customer Journey Mapping and Design Thinking activities.
CREATING A FUTURE VISION
We envision what the future could look like by creating designs, prototypes and future state videos to ensure there is clarity about where you are driving your organization, and ensuring buy-in from all stakeholders.
Digital transformation
Digital transformation is not just about taking paper based and manual processes and putting them on a digital channel. We challenge the status quo and completely re-imagine how digital technology can improve the experience for both your staff and your customers.
ROADMAP PLANNING AND EXECUTION
Execution eats strategy for breakfast, which is why we ensure our clients have a pragmatic roadmap that will move their organization from the current state to the future vision.
OUR WORK
Recent projects and case studies showcasing our User Centered Design approach.
Mukuru Money Transfer Mobile Application
Design and Development of a new mobile application on Android and iOS to enable ease of access to their services and improve operational efficiencies for Fintec company Mukuru, amid the COVID-19 pandemic in 2020.
My Blood Test
Our team re-imagined the patient experience by following a user centered process to design a digital health solution for the pathology industry.
This patient-centric solution allows patients to request routine blood and urine tests directly, using a simple online process, and makes results easy to understand.
This patient-centric solution allows patients to request routine blood and urine tests directly, using a simple online process, and makes results easy to understand.
WHOLE App
Our Healthcare Experience Design team researched, ideated and designed a digital health solution that empowers patients to understand their health and wellbeing more holistically and ultimately building up an Electronic Health Record.
The solution is a Self-Care Mobile App, for iOS and Android devices.
The solution is a Self-Care Mobile App, for iOS and Android devices.
Emergency Room Triage Solution
This digital Electronic Health Record App was designed using our unique Patient and Provider Centric Design approach.
We re-imagined what the experience could be for the patients, the nurses and the doctors in the Emergency Room through Service Design, and defined the new processes and digital technology through a user-centered design approach.
We re-imagined what the experience could be for the patients, the nurses and the doctors in the Emergency Room through Service Design, and defined the new processes and digital technology through a user-centered design approach.
OTHER SERVICES
RESEARCH
We create a rock-solid foundation for our work by conducting various forms of user research. Our insights are driven from ethnographic studies, user interviews, competitor benchmarking and heuristic reviews.
INNOVATION
Through processes like service design, product design, customer journey mapping and ideation, we identify many opportunities for improving the user experience. We design end-to-end improvements that typically include digital solutions.
DESIGN
We design world class user experiences (UX) for websites, mobile apps and internal systems by following an iterative user centered design process that includes low-fidelity and high-fidelity wireframes, prototypes and user interface design (UI).
WHAT OUR CLIENTS SAY
Our clients love our human-centered design approach, but don’t just take our word for it.
PARTNER WITH US TO CREATE SOMETHING TRULY GREAT
2020. All rights reserved. Sand Dollar Design.